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VHA VOICE

ISSUE 19, SUMMER 2019

Have you heard about Smiley?

VHA is introducing an innovative, easy way for you to give feedback –and it’s called Smiley!Our PSWs want to provide you with the best care possible –and want to know you’re happy with their care.We know our PSWs can make a huge difference in your life and we have heard directly from clients who want to share compliments and feedback about PSWs providing care. So, over the past six months we’ve worked together with clients and PSWs to design and test Smiley –a new and simple way for you to give feedback in less than 10 seconds!

Smiley is a smartphone app that puts the ability to give instant feedback right into your hands. To use it, you simply tap the face on your PSW’s mobile phone to express how you feel about the care you received that day. It’s easy, instant and helpful.

Each Smiley response is anonymous, but all responses are then grouped together on a ‘Smiley Dashboard’ so that PSWs and Supervisors can see the overall results and know how clients feel about their care.We’re introducing Smiley gradually. If you haven’t yet participated, our goal is to offer Smiley to all of our clients receiving personal support services by year end. So far we have about 40% of our PSW team using Smiley and we have over 8000 taps to date. 97% of clients have rated their PSW care as excellent and we are thrilled. We know we have a great team of PSWs and are excited to embrace all of your feedback to make sure that your care is the best.

 

Smileys are not the only way to give feedback –we continue to welcome your feedback to our VHA Call Centre and through the LHIN and VHA surveys. If you have any questions about Smiley, please contact smiley@vha.ca or call us at 416-489-2500.