Commitment To Quality

One of VHA’s core beliefs is that care must be spectacular and continuously focused on quality improvement and client safety. VHA is committed to quality and driving care excellence. Our organization operates within a sound, integrated, board-endorsed, quality, risk & client safety framework. Rigorous monitoring of key quality and clinical performance indicators happens across all levels of the organization, including VHA’s dedicated Quality & Risk Management Committee of the Board.


Accredited since 2000 by Accreditation Canada, VHA adheres to the highest quality and safety home care standards. In our most recent evaluation survey in 2016, VHA was accredited with Exemplary Standing, the highest standing possible.

VHA is committed to providing the highest level of professional practice and delivering evidence-based care across all disciplines. We use the Best Practice Spotlight Organization (BPSO) model designed by the Registered Nurses Association of Ontario (RNAO) to help us realize our mission of creating possibilities for more independence. VHA is proud to have been recognized as a Best Practice Spotlight Organization once again for 2019-2021. Please click here to learn more about VHA’s BPSO Designation. Further information about BPSO Best Practices from the RNAO is available here:


With a relentless focus on quality improvement, VHA is continuously working to optimize service and improve the client experience. Engaging participation from all streams – including clients, caregivers, community partners, staff and service providers – VHA is regularly refining, innovating and leading quality improvement initiatives to achieve the best care outcomes. To learn more about several of VHA’s quality improvement projects, please click on the links below.

Strengthening Medication Administration Practice with a Focus on Palliative Care
Monitoring and Early Intervention of Catheter-Related Site Infections
Eco Sober House:  recovery from drug and alcohol addiction.