James Shaw, PhD

Clinical & Health Services Excellence (Service Enhancement and Integration)

Jay is a Postdoctoral Fellow at the Institute for Health Policy, Management and Evaluation at the University of Toronto and a Health System Policy Analyst at the Institute for Health System Solutions and Virtual Care at Women’s College Hospital. Jay is trained as a physiotherapist and completed his PhD in Health and Rehabilitation Sciences with a focus on health services research at Western University in 2012. He worked as a physiotherapist primarily in the home care sector for 2 years prior to completing his PhD. Jay’s doctoral research examined the practice of community outreach health care delivery to support older people seeking to remain independent at home, focusing specifically on fall prevention as a means to address health promotion in peoples’ homes. This work has informed his current research program, which examines the ways in which the policies and structures of health care impact “patient-centeredness” and the promotion of “self-management” in everyday healthcare practice. His current research focuses on new models of integrated health care across the continuum, emphasizing that the meaningful support of self-management requires attention to the social and contextual conditions in which people live their lives – and therefore requires increased attention to home and community care.


Jay’s doctoral research was supported by scholarships from the Canadian Institutes of Health Research, the Physiotherapy Foundation of Canada, and the Ontario Graduate Scholarship program. His postdoctoral research was supported by fellowships from the Canadian Institutes of Health Research, and the Health Care, Technology, and Place program at the University of Toronto.  Jay is an Academic Fellow at the Centre for Critical Qualitative Health Research and teaches in the Essentials of Qualitative Research course series at the University of Toronto.

Research Areas:

  • Transitions and integrated health care across the continuum
  • Home and community care
  • Health policy and comparative policy analysis
  • Health services research methodologies
  • Qualitative research methodologies

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